Reservation Shops
Whether you have an on-property or off-site reservations office Quality Track makes it easy to monitor and evaluate the performance of reservations and/or front desk staff who handle reservations calls. Schedule calls to assess agents during regular office hours and after hours calls to ensure that your guests receive the best service and care. Quality Track will customize the caller profile to match the normal characteristics of your guests. Use your own evaluation standards or choose from one of the Quality Track models. Listen to the calls and review any correspondence such as emails or confirmation documentation.