Mystery Shops

All Types of Mystery Shopping

Specialized Mystery shopping for all departments; Reservations, Sales, Restaurant, Spa, PBX, Concierge. Telephone, email or web-based inquiries. Quality Track can evaluate the performance in any department that interacts with guests, examining the performance of service staff and assessing the guest experience. Quality Track has experience with large scale global rollouts of mystery shopping programs for global hotel brands.

Reservation Office

Reservations shops can be provided for on-property reservations offices and offsite call centres.

SMART Call

Sales Manager Access and Response Times. Are your Sales Managers available when customers call? Quickly identify any issues with callers being mishandled by the hotel operator

Group Sales

Evaluate the experience of a potential customer contacting the hotel to organize a meeting. The entire process throughout the Life of the Lead evaluated