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Hotels all over the world use Quality Track International to evaluate performance in sales and customer service. Operating in 65 countries and in 14 languages, Quality Track provides actionable performance feedback for global hotel brands.

Our services

Mystery Shops

Specialized Mystery shopping for all departments; Reservations, Sales, Restaurant, Spa, PBX, Concierge. Telephone, email or web-based inquiries.

Call Monitor

Quality Track uses proprietary technology to connect remotely to a call centre’s telephone switch to access and record live agent calls.

GroupMetrix

Competitive market conditions intensify the need for good pricing intelligence. GroupMetrix provides competitor group rate pricing and strategy tools.

FoQus Coach

The FoQus Coach program provides each member of your team the specific skill reinforcement they need exactly when they need it.

Company Info

Head Office is Toronto Canada, with support and sales offices in Ft Lauderdale FL and Amsterdam, the Netherlands.

Contact Us

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65

Countries

12

Languages

65

Employees

21

Years on the market