Quality Track International

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Quality Track International is a leading provider of mystery call shopping assessments for the hotel industry. QTI processes and evaluates more than 250,000 calls per year for hotels and reservations centers in 35 countries worldwide.

Quality Track International

Quality Track International is a leading provider of mystery call shopping assessments to the hotel industry, evaluating more than 250,000 calls annually for hotels and reservations center clients in 35 countries.

QTI has established itself as an industry leader in “staged” mystery shopping and has pioneered industry innovations such as:

 · Remote Call Monitoring of live calls
· PCI compliant recording
· Online web delivery
· Personal Performance Coaching
· Compset Analysis

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